Standard Imagicaa Parks' rules, regulations, terms and conditions apply. Check rules and regulation at https://www.imagicaaworld.com/rules-and-regulations/, https://www.imagicaaworld.com/terms-and-conditions/ 

Imagicaaworld Entertainment Limited (Imagicaa) is a company registered under the Indian Companies Act, 1956, having its registered office at 30/31, Sangdewadi, Khopoli-Pali Road, Taluka: Khalapur, District: Raigad, PIN 410 203. Imagicaa is associated with Ace Entertainment, a partnership firm having its registered office at #259, Johari Mansion, 2nd Floor, 201, Kalbadevi Road, Mumbai 400 002 for running the Snow Park.

By entering the Park (aka Imagicaa) guests confirm that they have read, understood & agreed to all the terms & conditions, terms of use, rules & regulations, & policies associated with Imagicaa across online bookings, Park, & voluntarily assume any associated risks. Prices are exclusive of taxes.

Entry Ticket:

• Your entry ticket entitles you a single entry to the Park with access to all rides / slides and attractions/ activities in operation on the day of your visit. All other in-park services are charged separately.
• Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash and non-replaceable, if lost or stolen, and will be void if altered.

• This email ticket confirmation guarantees park entry only on successful payment confirmation received from the payment gateway. Unsuccessful payment transactions will be rendered void.  In case of any dispute on Payment status of the transaction, Payment Gateway partner needs to be contacted for resolution.

• Re-entry to Park is not permitted after you have made an exit from the Park.
• NO Split entry is allowed on Easy tickets / e-tickets
• NO Pre-ponement or Postponement is allowed on Easy tickets / e-tickets
• NO conversion of tickets from Theme Park to Water park & vice versa allowed on Easy tickets / e-tickets
• Snow Park visitors must reach the entrance at least 30 minutes prior to the booked session timings printed on the ticket. Each session is of 45 minutes

Your Belongings:

• You and your belongings are subject to security check. We reserve the right not to allow an item or belonging into the Park.
• Please take care of your belongings. Imagicaa will not be responsible for any losses

Safety Measures

• The event has been organized by the management to the best of our abilities and available information and guidelines on the day of ticket sale.

Tickets / Packages / Offers:

• Children under 3 years of age get free entry at Theme Park and Water Park.
• At Theme Park, Express upgrade allows one-time express entry to select rides / attraction (viz., Alibaba aur Chaalis Chor, Dare 2 Drop, Deep Space, Gold Rush, I for India, Mr. India, Nitro, Prince of the Dark Waters, Rajasaurus River Adventure, Salimgarh, Scream Machine, Wrath of the Gods) via the express queue whereas 
• At Water Park, Express upgrade allows one-time entry to select rides (viz., Loopy Woopy, Raftaastic, Swirl Whirl, The Screamer, Twisty Turvy, Yell-O, Zip Zap Zoom) via express queues on the same day of the visit.
• The vehicles used in the Combo/ add on package are operated by Third party tour operators who are acting solely as an agent for Imagicaa in arranging vehicles and Imagicaa is not responsible for any shortcomings in the services offered, any  liability for any and all claims, including claims stemming from or related to personal injury, illnesses, accidents, death, property loss, or any other loss or grievance, arising from participation on the service offered by the Third party operators.
• For Ghar se Ghar Tak Mumbai/ Pune Group of 2 Package –

         - 4 seater Car will be provided.  

         - Any additional passenger travelling in this package (>2) Park Tickets will be charged as per visit date.

• Imagicaa reserves the right to offer different pricing during both normal and peak days for different groups including corporates, schools, complimentary passes, special interest groups, elderly, etc.
• No two offers can be clubbed together. However, Imagicaa in its sole discretion may allow certain offers to be clubbed together.
• For an Open date ticket (part of Flash Sale), a convenience fee of ₹99/- 18% tax per ticket will be charged as applicable for provisioning visit date flexibility.

Novotel staycation package includes room stay, Theme Park tickets and Water Park tickets.

• Room stay is valid for the no. of nights selected and booked i.e. 1N/2D or 2N/3D  and number of tickets issued are as per package selection
• The authorised holder of the Ticket must present the Ticket upon entering the park(s)
• The respective park tickets included in this package entitles the holder to single-day admission to the park selected for visit on any single day between regular park operation and park admission timing
• Unless otherwise stated, Tickets must be used on/or by the period of visit date i.e. date/dates of hotel stay booked
• Imagicaa management in its absolute discretion, reserves the right to vary the opening and closing dates and times of the attractions and to close, remove or cancel all or any part of the rides, events or facilities within the attractions for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Ticket will not be refunded nor will any compensation be payable if any of the advertised attractions are removed or closed during the year

Following Items are not permitted inside the Park:

• Licensed / unlicensed weapons
• Explosives, fireworks, hazardous material/ chemicals
• Sharp objects like arrow, dart, knife, blade, scissors, pen knife etc
• Bags, trolleys, cartons, parcels (except hand bags & baby bags not more than 56 cm x 36 cm x 23 cm)
• Food, drugs, alcoholic/non alcoholic beverages (except baby food)
• Chewing gums and candies
• Carts or other wheeled carriers (except strollers & wheelchairs)
• Pets (except service animals)
• Magic markers, spray paints and aerosol cans
• Lawn chairs and folding chairs
• Selfie sticks

Animals:
Animals are not allowed in the Park/s, with the exception of service animals used by the hearing and visually impaired only in the Theme Park and Water Park. However, at Snow Park free guides are available. Imagicaa does not provide kennel services. For the health and safety of your pet, do not leave it in your car for any length of time while visiting the Park/s. Imagicaa will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

Clothing / Attire:
Please wear appropriate attire whilst inside the Park/s.

• THEME PARK: Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted, and shirts cannot be turned inside-out as a solution. Shirt, shoes, and a bottom (shorts, pants, skirt, etc.) must be worn at all times in the theme Park. Park admission may be denied if clothing is deemed inappropriate by Imagicaa. Long hair must be securely tied up.
• WATER PARK: Appropriate swimwear, which is durable for use on the water slides/attractions, must be worn. We do not accept any responsibility for any damage to swimwear. Imagicaa reserves the right to evict you from the ride / attraction, and the Park, if your attire is considered inappropriate or offensive. Long hair must be securely tied up. Babies and toddlers, if not toilet-trained, must wear swim-nappies at all times.
• SNOW PARK: Full body clothing is recommended in the Snow Park where temperature is sub- ZERO degrees. Appropriate jackets, gloves and boots will be provided free of charge with each admission ticket, on returnable basis, which must be worn whilst inside the Snow Park.
• You may buy appropriate swimwear, clothing, socks or leggings from our retail stores inside the Park/s.

Parking:
Vehicles are parked at the owners’ risk. Imagicaa takes no responsibility for damage caused to any vehicle using the car park and no guarantee is given as to the security of your vehicles in the car park or any contents. A parking fee applies. No vehicles are permitted to remain in the parking premises of the Park outside the Park operating hours. Please follow parking instruction given by Imagicaa's Guest Representative Executives

Lockers:
Loose items (including neck, wrist and hand jewellery, watches, glasses, cameras, phones, hats, keys and purses etc,) are not allowed to be taken onto the Park and must be left in lockers provided, although Imagicaa accepts no responsibility for any loss or damage to such property. At Snow Park lockers are available on FIRST COME FIRST SERVE BASIS with a fee of ₹100/-. If you lose the locker keys you shall be liable to pay a fine of ₹100/-. You may carry your mobile / camera in the snow zone with a fee of ₹100/- at your own risk and peril.

Smoking:
Smoking is prohibited inside the Park.

Children:
Please supervise your children at all times whilst inside the Park.

Code of Conduct:

• Please be polite & courteous to fellow guests while waiting for attractions. Guests are not permitted to save places in queue or exit the queue and return to claim same place, for any reasons.
• Do not distribute any printed material for marketing of any kind.
• Photography, videotaping, recording, broadcast or transmission for commercial purposes is prohibited.
• Do not engage in unsafe, illegal activities or offensive behaviour. It may result in expulsion from the Park without refund.
• Do not interfere with the duties of the Park staff.
• Do not disrupt any program, activity or facility at the Park.
• Do not urinate or defecate on Park property. Please refer to the Park map for washrooms.
• Do not deface, destroy, injure, misuse or remove any Park property.
• Do not litter.
• Posting notices, signs or any other objects on Park property is prohibited.
• Do not engage in gambling.
• Do not create noise through gadgets etc. so as to disturb the peace.
• Do not enter restricted areas.
• Do not conduct an unauthorized event, hold demonstrations or unauthorized public gatherings and, make speeches.
• In case you notice any irregular activity or misconduct please report it to the Park staff.
• Excessive consumption of alcohol is cause for ejection from the Park without refund. No one under the age of 25 is permitted to consume alcoholic beverages, and proper ID is required to purchase and/or consume alcohol

Safety Instructions:

• For your own safety and to avoid injury, you must comply with the instructions displayed and adhere to health and height requirements posted at each attraction. Due to your height or weight you may not be able to enjoy certain rides due to safety restraint.
• Please follow the warnings and instructions given by the ride operators.
• Please be aware of any health risk that may apply to a ride / slide / attraction / activity. This may include: heart problems, back problems, high blood pressure and pregnancy. This can also include those who have fainting spells, blackouts and dizziness.
• Stay seated until the ride comes to a full and complete stop.
• Please keep all limbs within the interior of the vehicle. Utilize all safety devices to include safety harness and safety bars.
• No eatables or drinks allowed inside the attraction or the queue area.
• Seating is available on a ‘FIRST COME FIRST SERVE’ basis. If a ride is full, and you are unable to get on please wait for the next ride.
• Please be careful not to push or move ahead of others in the queue. Queue jumping is strictly prohibited.
• Please note that you may get wet in some attractions.
• IMAGICAA RESERVES THE RIGHT TO REVOKE YOUR ENTRY TO THE PARK OR EXPEL YOU FROM THE PARK/S WITHOUT REFUND IF YOU ARE FOUND MISUSING OR VIOLATING PARK POLICIES, STAFF INSTRUCTIONS AND RULES & REGULATIONS OF ANY RIDE OR ATTRACTION.

Cancellations / Refunds:

• Imagicaa Park Entry Ticket cancellations are NOT allowed once booked online or at the counter. No refunds are provided for full or partial cancellations before the visit date, and modifications are not permitted.

• To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T 15). To reschedule, simply let us know at least 48 hours from choice of visit date within this 15 day time period. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com.

• Chargeback: Similarly, no chargeback is permissible on unused tickets.

Disclaimer:

• Imagicaa is not responsible and does not assume any liability for any damage, loss, disappearance, theft, or any other form of alteration, physical or otherwise to your personal belongings. The use of Park facilities is entirely at your own risk.
• You are liable for any alteration or damage, loss, theft, physical or otherwise, to Park property caused by your negligence, omission, or non-compliance to any of the rules and regulations of the Park.
• You may be photographed / videographed during your visit to the Park and such photographs/video recordings may be used by Imagicaa for promotional purposes without any monetary compensation.

Emergency:

• In case of any emergency, please contact our staff 
• Expressway Emergency Number (for Accident Case & Help To Victims): 98224 98224
• Khopoli Police Station: 02192-263333
• Khalapur Police Station: 02192-275033
• Khandala Police Station: 02169-252133
• Lonavala City Police Station: 02114-273033
• Panvel Police Station: 022-27452444
• Khandala Police Station: 02169-252133
• Lonavala City Police Station: 02114-273033
• Panvel Police Station: 022-27452444