TERMS & CONDITIONS*

For More Detailed T&C Check - https://www.imagicaaworld.com/terms-and-conditions/

By entering the Imagicaa Park/s guests confirms & understood & agreed to all the terms & conditions.

Entry Tickets:

• Your entry ticket entitles you a single entry to the Park with access to all rides / slides and attractions/ activities in operation on the day of your visit. All other in-park services are charged separately.

• Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash and non-replaceable, if lost or stolen, and will be void if altered.

• Re-entry to Park is not permitted after you have made an exit from the Park.

• NO Pre-ponement or Postponement is allowed on Easy tickets / e-tickets

• NO conversion of tickets from Theme Park to Water park & vice versa allowed on Easy tickets / e-tickets

• Snow Park visitors must reach at least 30 minutes prior to the booked session timings.

Safety Measures:

• In case if guest do not adhere to safety measures at the Park, Imagicaa holds the right of admission or to expel the guest from the Park premises for safety concerns of all guests without sighting any reasons or explanations

Tickets / Packages / Offers:

• Children under 3 years of age get free entry at Theme Park and Water Park.

• At Theme Park & Water Park Express Ticket upgrade allows one-time express entry to select rides / attraction (viz., Alibaba aur Chaalis Chor, Dare 2 Drop, Deep Space, Gold Rush, I for India, Mr. India, Nitro, Prince of the Dark Waters, Rajasaurus River Adventure,

• At Water Park, Express upgrade allows one-time entry to select rides (viz., Loopy Woopy, Raftaastic, Swirl Whirl, The Screamer, Twisty Turvy, Yell-O, Zip Zap Zoom) via express queues on the same day of the visit.

• No two offers can be clubbed together. However, Imagicaa in its sole discretion may allow certain offers to be clubbed together.

• For an Open/Fixed date ticket, a convenience fee of Rs. 99/- 18% tax per ticket will be charged as applicable for provisioning visit date flexibility.

Following Items are not permitted inside the Park:

Licensed / unlicensed / weapons / Any drugs/ Explosives/ Sharp objects/ Trolley Bags/ outside food/ Selfie Sticks/ Animals/ domestic pets.

Clothing / Attire:

• Proper and appropriate attire/ swimwear are allowed inside the Park/s. Clothing with rude, vulgar or offensive language or graphics is not permitted

• Imagicaa reserves the right to evict you from the ride / attraction, and the Park, if your attire is considered inappropriate or offensive.

• Snow Park: Full body clothing is recommended in the Snow Park where temperature is sub- ZERO degrees. Appropriate jackets, gloves and boots will be provided free of charge with each admission ticket, on returnable basis, which must be worn inside the Snow Park only.

Parking:

Vehicles are parked at the owners' risk. Imagicaa takes no responsibility for damage/loss/stolen during operation hours. A parking fee applies for Parking Vehicles.

Lockers:

Loose items (including neck, wrist and hand jewellery, watches, glasses, cameras, phones, hats, keys and purses etc,) are not allowed to be taken onto the Park and must be left in lockers provided, although Imagicaa accepts no responsibility for any loss or damage to such property.

Smoking:

Smoking is prohibited throughout the park the Park, except in designated smoking zones as per public place regulations.

Children:

Please supervise your children at all times whilst inside the Park.

Code of Conduct:

• Please be polite & courteous to fellow guests while waiting for attractions. Guests are not permitted to save places in queue or exit the queue and return to claim same place, for any reasons.

• Do not distribute any printed material for marketing of any kind.

• Photography, videotaping, recording, broadcast or transmission for commercial purposes is prohibited.

• Do not engage in unsafe, illegal activities or offensive behaviour. It may result in expulsion from the Park without refund.

• Do not interfere with the duties of the Park staff.

• Do not disrupt any program, activity or facility at the Park.

• Do not urinate or defecate on Park property. Please refer to the Park map for washrooms.

• Do not deface, destroy, injure, misuse or remove any Park property.

• Do not litter.

• Posting notices, signs or any other objects on Park property is prohibited.

• Do not create noise through gadgets etc. so as to disturb the peace.

• Do not enter restricted areas.

• Do not conduct an unauthorized event, hold demonstrations or unauthorized public gatherings and, make speeches.

• In case you notice any irregular activity or misconduct please report it to the Park staff.

• Excessive consumption of alcohol is cause for ejection from the Park without refund. No one under the age of 25 is permitted to consume alcoholic beverages, and proper ID is required to purchase and/or consume alcohol

Safety Instructions:

• For your own safety and to avoid injury, you must comply with the instructions displayed and adhere to health and height requirements posted at each attraction. Due to your height or weight you may not be able to enjoy certain rides due to safety restraint.

• Please follow the warnings and instructions given by the ride operators.

• Please be aware of any health risk that may apply to a ride / slide / attraction / activity. This may include: heart problems, back problems, high blood pressure and pregnancy. This can also include those who have fainting spells, blackouts and dizziness.

• Stay seated until the ride comes to a full and complete stop.

• No eatables or drinks allowed inside the attraction or the queue area.

• Seating is available on a 'FIRST COME FIRST SERVE' basis. If a ride is full, and you are unable to get on please wait for the next ride.

• Please be careful not to push or move ahead of others in the queue. Queue jumping is strictly prohibited.

• Please note that you may get wet in some attractions.

• Imagicaa reserves the right to revoke your entry to the park or expel you from the park/s without refund if you are found misusing or violating park policies, staff instructions and rules & regulations of any ride or attraction.

Cancellations / Refunds:

• In case of ticket cancellation, 25% of ticket amount will be deducted, and the remaining 75% will be refunded. This policy is applicable only for cancellations made prior 24 hours to the Visit.

• You can reschedule your visit within 15 days of the original visit date by informing us at least 24 hours in advance. A ₹100 taxes rescheduling fee per ticket applies for the Theme Park, Water Park and Snow Park. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com.

• Chargeback: Similarly, no chargeback is permissible on unused tickets

Disclaimer:

• Imagicaa is not responsible and does not assume any liability for any damage, loss, disappearance, theft, or any other form of alteration, physical or otherwise to your personal belongings. The use of Park facilities is entirely at your own risk.

• You are liable for any alteration or damage, loss, theft, physical or otherwise, to Park property caused by your negligence, omission, or non-compliance to any of the rules and regulations of the Park.

• You may be photographed / videographed during your visit to the Park and such photographs/video recordings may be used by Imagicaa for promotional purposes without any monetary compensation.