Park Rules

Have the best time at Imagicaa! Follow these simple rules to stay safe, know what to bring, and enjoy your visit fully.

Clothing

Dress Code

Shirt, shoes, and bottoms required at all times.

Clothing with offensive language or imagery is not permitted.

Entry can be denied for inappropriate attire.

Long hair must be securely tied.

Prohibited Items

& Actions

Detachable-Lens Cams

Photography Gear

Expensive valuables

Alcohol from outside

Weapons

Drugs

Fireworks

Pets

Photography

& Personal Belongings

Personal photography is welcome. Professional equipment requires prior approval.

You are responsible for your belongings at all times.

Lockers are available for rent at designated locations.

Do not leave valuables unattended.

Large bags may need to be stored before boarding certain rides.

Items not permitted will be confiscated at entry.

Lost

& Found

The Lost & Found desk is located at the Entrance. While we cannot guarantee the safety of your belongings, if a Good Samaritan finds something, they may deposit it here to help other guests. Please be careful with your valuables. As a tip, we recommend you carry minimum items, and secure what you do carry. At the Water Park, we recommend you avail the lockers.

Ride Restrictions

at Imagicaa

Height Restrictions

Each ride has minimum and maximum height requirements.

Health Conditions

Guests with certain health conditions should avoid specific rides.

Pregnancy

Expectant mothers should avoid high-thrill rides.

Physical Limitations

Guests with mobility or physical limitations should check ride accessibility.

Health Conditions

Guests with certain health conditions should avoid specific rides.

Height Restrictions

Each ride has minimum and maximum height requirements.

Pregnancy

Expectant mothers should avoid high-thrill rides.

Food

& Beverages

No outside food or drink allowed (except infant/baby food).
Alcoholic beverages prohibited.
Glass bottles or containers not allowed.

Alcohol

& Drugs

No outside alcohol allowed; served only at Arrmada, Imagicaa Capital, Zeze Grill.

Drugs are strictly prohibited; illegal outside = illegal inside.

Must be of legal age to drink.

Avoid rides after alcohol consumption.

YOUR

Safety

Follow staff instructions and posted warnings.

Restrictions apply for heart/back problems, high BP, pregnancy, fainting/dizziness.

No kennel services provided. Do not leave pets in vehicle. Pets left in vehicles will be removed at owner’s expense.

General & Behavior Conduct

Theme Park

Stay together, supervise children, report emergencies to staff.
Stay hydrated; use sunscreen and breathable clothing.

Water Park

Supervise children and arrange meeting points if separated.
Smoking only in designated areas.
Use lockers; don’t leave valuables unattended.
Stay hydrated and follow healthy swimming practices (wash hands, change diapers in bathroom, avoid swimming if unwell).

Snow & Trampoline Park

Follow all staff instructions.
Dispose waste in dustbins; no littering.
Do not run, slide without tube/mat, or disturb other visitors.

Safety Standards

Technology

Rides sourced from top manufacturers like Zamperla and Bolliger & Mabillard.
Daily SOPs ensure operational quality and guest safety.
‘Lock Out-Tag Out’ followed each morning before park opening.
Safe Handover completed only after engineering, electrical, operations, and safety teams sign off the daily checklist.
Any faults are flagged, logged, and addressed immediately via in-house ERP-integrated maintenance module (INFOR).
Regular third-party audits and annual maintenance/rehabilitation assess ride health and identify repair priorities.
Maintenance standards align with ISO and NACE International guidelines for safety, friction, brakes, and overall ride integrity.

Supervision

& Health

Theme Park

−

Children under 10 must be supervised by an adult.
Children under 2 not permitted in snow area.
Seniors and guests with joint, heart, asthma, or other health issues should avoid the snow zone.
Consult a doctor if pregnant or having medical conditions affecting heart, back, neck, asthma, etc.

Cancellations/Refunds

or Chargebacks

Imagicaa Park Entry Ticket cancellations are NOT allowed once booked online or at the counter. No refunds are provided for full or partial cancellations before the visit date, and modifications are not permitted.

To reschedule, simply let us know at least 48 hours from choice of visit date within this 15 day time period. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com

To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T+15).

Please note that the Park tickets are issued only for the date as mentioned thereon. These tickets cannot be used on any other date & no refunds shall be given for unused tickets.

No chargeback are permissible on unused tickets

Tent

accommodation

Tents, unless otherwise specified, imply one camping tent on twin-sharing with included sleeping mattresses, pillows, blankets, & locker access for keeping valuables
Unless otherwise specified, checkin is at 11:00am, & checkout at 9:00am on following day.
Allocation of tent on first come first serve basis. Guest must follow check-in procedure & deposit original government ID proof at check-in. Unless otherwise specified, tent size is max 6.5×6.5 ft.
No smoking inside or near the tent will be allowed. Any damage to the tent will be billed to guest at the time of checkout. Damage to, or loss of, the tent: Rs.5,000; damage to, or loss of, the mattress/pillows/blankets: Rs.2,000
The tents do not have locks; guests are responsible for their valuables. Locker services for valuables, washroom & showers are available at Water Park. Guests are requested to carry: torch, mosquito repellent, protective/warm clothing as required.
Management reserves rights to entry & accommodation.

Our

Rules

Entry Ticket

−

Your entry ticket entitles you a single entry to the Park with access to rides/slides & attractions/activities in operation on the day of your visit. All other in-park services are charged separately.
Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash & non-replaceable, if lost or stolen, & will be void if altered.
Re-entry to Park is not permitted after you have made an exit from the Park.
Snow Park visitors must reach the entrance at least 30 minutes prior to the booked session timings printed on the ticket. Each session is of 45 minutes.

Single pickup point

There will be a single pick up point & drop off point as confirmed at the time of car booking.
Multiple pickup points not allowed: The vehicle will not halt for any other pick up other than the single specified pickup point
Cars for 4 & 6 allow a maximum of 4 & 6 guests respectively. The number of guests is not inclusive of chauffeur as provided by the travel service provider. Transfer services to the Park are offered through third party Service Providers & Imagicaa is a mere facilitator.
Imagicaa may, at its discretion, upgrade guests & provide car travel services at no extra charge, if the number of guests availing bus travel are less than the minimum business requirement.
All travel packages & offers are provided by the respective travel service provider & Imagicaa will not be responsible for the same.
You must furnish (i) copy of the tax invoice/confirmation document (ii) identity proof (aadhar card, driving license, student ID card, company ID card, passport, PAN card, voter ID card etc.) at the time of boarding the bus.
For more information on the boarding or pick-up & departure points, please contact the call centre. Although, these Service Providers are bound by Service-Level-Agreements you acknowledge that Imagicaashall not be held liable or responsible in case of an accident or untoward incident or any other damage caused to you during your travel to & from the Park.
In the event a vehicle provided to the guest/s breaks down, Imagicaa shall endeavour to make an alternate transfer arrangement. However, in such situations, no compensation of any nature whatsoever shall be given by Imagicaa.

Incase of

Emergency

Please contact our staff when in-Park or call 022-62552929 when outside the Park.
Expressway Emergency Number (for Accident Case & Help To Victims):98224 98224
Khopoli Police Station:02192-263333
Khalapur Police Station:02192-275033
Khandala Police Station:02169-252133
Lonavala City Police Station:02114-273033
Panvel Police Station:022-27452444

QUESTIONS?

We got you covered!

What is the recommended attire for visiting Imagicaa Theme Park?

−

For a comfortable and enjoyable visit to Imagicaa Theme Park, we recommend wearing lightweight, comfortable clothing and secure footwear such as sneakers or sports shoes. Avoid loose-fitting garments that may interfere with rides. Clothing with rude, vulgar, or offensive language or graphics is not permitted.

Which other attractions are at Imagicaa?

What should I wear to Imagicaa Water Park?

What are the timings for Separate Wavepool Women Slots?

What is the age criteria to enter Imagicaa Snow Park?

Are there any restrictions on who can enter the Snow park?

Can I cover 2 Parks in a day?

Is the snow safe in the park?

Is Imagicaa open during the monsoon season?

How long will it take to cover the entire Snow park session?

Can I carry my own jackets and boots at Snow Park?

What are the age/height requirements for jumping at Trampoline park?

What should I wear to the trampoline park?

Is there a weight limit for the trampoline park?

How long is one session at Imagicaa Trampoline Park?

Is the trampoline park safe?

Can I bring my own trampoline socks?

View All FAQs

Park Rules

Have the best time at Imagicaa! Follow these simple rules to stay safe, know what to bring, and enjoy your visit fully.

Clothing

Dress Code

Shirt, shoes, and bottoms required at all times.

Clothing with offensive language or imagery is not permitted.

Entry can be denied for inappropriate attire.

Long hair must be securely tied.

Prohibited Items

& Actions

Detachable-Lens Cams

Photography Gear

Expensive valuables

Alcohol from outside

Weapons

Drugs

Fireworks

Pets

Photography

& Personal Belongings

Personal photography is welcome. Professional equipment requires prior approval.

You are responsible for your belongings at all times.

Lockers are available for rent at designated locations.

Do not leave valuables unattended.

Large bags may need to be stored before boarding certain rides.

Items not permitted will be confiscated at entry.

Lost

& Found

Ride Restrictions

at Imagicaa

Height Restrictions

Each ride has minimum and maximum height requirements.

Health Conditions

Guests with certain health conditions should avoid specific rides.

Pregnancy

Expectant mothers should avoid high-thrill rides.

Physical Limitations

Guests with mobility or physical limitations should check ride accessibility.

Health Conditions

Guests with certain health conditions should avoid specific rides.

Height Restrictions

Each ride has minimum and maximum height requirements.

Pregnancy

Expectant mothers should avoid high-thrill rides.

Food

& Beverages

No outside food or drink allowed (except infant/baby food).
Alcoholic beverages prohibited.
Glass bottles or containers not allowed.

Alcohol

& Drugs

No outside alcohol allowed; served only at Arrmada, Imagicaa Capital, Zeze Grill.

Drugs are strictly prohibited; illegal outside = illegal inside.

Must be of legal age to drink.

Avoid rides after alcohol consumption.

YOUR

Safety

Follow staff instructions and posted warnings.

Restrictions apply for heart/back problems, high BP, pregnancy, fainting/dizziness.

No kennel services provided. Do not leave pets in vehicle. Pets left in vehicles will be removed at owner’s expense.

General & Behavior Conduct

Theme Park

Stay together, supervise children, report emergencies to staff.
Stay hydrated; use sunscreen and breathable clothing.

Water Park

Supervise children and arrange meeting points if separated.
Smoking only in designated areas.
Use lockers; don’t leave valuables unattended.
Stay hydrated and follow healthy swimming practices (wash hands, change diapers in bathroom, avoid swimming if unwell).

Snow & Trampoline Park

Follow all staff instructions.
Dispose waste in dustbins; no littering.
Do not run, slide without tube/mat, or disturb other visitors.

Safety Standards

Technology

Rides sourced from top manufacturers like Zamperla and Bolliger & Mabillard.
Daily SOPs ensure operational quality and guest safety.
‘Lock Out-Tag Out’ followed each morning before park opening.
Safe Handover completed only after engineering, electrical, operations, and safety teams sign off the daily checklist.
Any faults are flagged, logged, and addressed immediately via in-house ERP-integrated maintenance module (INFOR).
Regular third-party audits and annual maintenance/rehabilitation assess ride health and identify repair priorities.
Maintenance standards align with ISO and NACE International guidelines for safety, friction, brakes, and overall ride integrity.

Supervision

& Health

Theme Park

−

Children under 10 must be supervised by an adult.
Children under 2 not permitted in snow area.
Seniors and guests with joint, heart, asthma, or other health issues should avoid the snow zone.
Consult a doctor if pregnant or having medical conditions affecting heart, back, neck, asthma, etc.

Cancellations/Refunds

or Chargebacks

To ensure you don’t miss out on the fun, we offer the flexibility to reschedule your visit. Note visit validity window will be applicable only 15 days from original selected visit date (T+15).

Please note that the Park tickets are issued only for the date as mentioned thereon. These tickets cannot be used on any other date & no refunds shall be given for unused tickets.

No chargeback are permissible on unused tickets

Tent

accommodation

Tents, unless otherwise specified, imply one camping tent on twin-sharing with included sleeping mattresses, pillows, blankets, & locker access for keeping valuables
Unless otherwise specified, checkin is at 11:00am, & checkout at 9:00am on following day.
Allocation of tent on first come first serve basis. Guest must follow check-in procedure & deposit original government ID proof at check-in. Unless otherwise specified, tent size is max 6.5×6.5 ft.
No smoking inside or near the tent will be allowed. Any damage to the tent will be billed to guest at the time of checkout. Damage to, or loss of, the tent: Rs.5,000; damage to, or loss of, the mattress/pillows/blankets: Rs.2,000
The tents do not have locks; guests are responsible for their valuables. Locker services for valuables, washroom & showers are available at Water Park. Guests are requested to carry: torch, mosquito repellent, protective/warm clothing as required.
Management reserves rights to entry & accommodation.

Our

Rules

Entry Ticket

−

Your entry ticket entitles you a single entry to the Park with access to rides/slides & attractions/activities in operation on the day of your visit. All other in-park services are charged separately.
Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash & non-replaceable, if lost or stolen, & will be void if altered.
Re-entry to Park is not permitted after you have made an exit from the Park.
Snow Park visitors must reach the entrance at least 30 minutes prior to the booked session timings printed on the ticket. Each session is of 45 minutes.

Single pickup point

There will be a single pick up point & drop off point as confirmed at the time of car booking.
Multiple pickup points not allowed: The vehicle will not halt for any other pick up other than the single specified pickup point
Cars for 4 & 6 allow a maximum of 4 & 6 guests respectively. The number of guests is not inclusive of chauffeur as provided by the travel service provider. Transfer services to the Park are offered through third party Service Providers & Imagicaa is a mere facilitator.
Imagicaa may, at its discretion, upgrade guests & provide car travel services at no extra charge, if the number of guests availing bus travel are less than the minimum business requirement.
All travel packages & offers are provided by the respective travel service provider & Imagicaa will not be responsible for the same.
You must furnish (i) copy of the tax invoice/confirmation document (ii) identity proof (aadhar card, driving license, student ID card, company ID card, passport, PAN card, voter ID card etc.) at the time of boarding the bus.
For more information on the boarding or pick-up & departure points, please contact the call centre. Although, these Service Providers are bound by Service-Level-Agreements you acknowledge that Imagicaashall not be held liable or responsible in case of an accident or untoward incident or any other damage caused to you during your travel to & from the Park.
In the event a vehicle provided to the guest/s breaks down, Imagicaa shall endeavour to make an alternate transfer arrangement. However, in such situations, no compensation of any nature whatsoever shall be given by Imagicaa.

Incase of

Emergency

Please contact our staff when in-Park or call 022-62552929 when outside the Park.
Expressway Emergency Number (for Accident Case & Help To Victims):98224 98224
Khopoli Police Station:02192-263333
Khalapur Police Station:02192-275033
Khandala Police Station:02169-252133
Lonavala City Police Station:02114-273033
Panvel Police Station:022-27452444

QUESTIONS?

We got you covered!

What is the recommended attire for visiting Imagicaa Theme Park?

−

Which other attractions are at Imagicaa?

What should I wear to Imagicaa Water Park?

What are the timings for Separate Wavepool Women Slots?

What is the age criteria to enter Imagicaa Snow Park?

Are there any restrictions on who can enter the Snow park?

Can I cover 2 Parks in a day?

Is the snow safe in the park?

Is Imagicaa open during the monsoon season?

How long will it take to cover the entire Snow park session?

Can I carry my own jackets and boots at Snow Park?

What are the age/height requirements for jumping at Trampoline park?

What should I wear to the trampoline park?

Is there a weight limit for the trampoline park?

How long is one session at Imagicaa Trampoline Park?

Is the trampoline park safe?

Can I bring my own trampoline socks?

View All FAQs