THEMED ATTRACTIONS
DINING & DRINKS
QUICK INFO
SLIDES & ATTRACTIONS
DRINKS & DINING
WHAT’S NEW
THEMED ATTRACTIONS
DINING & DRINKS
QUICK INFO
SLIDES & ATTRACTIONS
DRINKS & DINING
WHAT’S NEW
Home » Theme Park » FAQ & Help
Apart from infants and expecting mothers, guests are not allowed to bring outside food and beverages into the Park.
Yes, the Theme Park is open and functional all year round. Though, the Park may keep some of the outdoor rides non-operational for safety purposes.
There are multiple restaurants at the Park that serve various cuisines. View restaurant details.
We don’t take reservations for the Park restaurants, except for special events.
We do not allow guests to step out and re-enter the Park at any time during Park hours.
View rules and regulations to know more about restricted items.
Yes, at periodic intervals, new attractions and shows will be added to the range of existing rides.
Depending on the weather, few rides may be closed for your safety.
Rides restrictions are applicable for all rides. Rides suitable for children can be found here.
We offer free entry for children aged below 5 years.
It is in Khopoli.
30/31, Sangdewadi, Pali – Khapoli Road, Off Mumbai Pune Expressway, Dist – Raigad, Maharashtra.
To enjoy the Park completely, two days would be apt for the whole visit.
In keeping with our family-friendly atmosphere, and for health and safety reasons, we strictly enforce a dress code. Proper attire must be worn at all times, including shirts and appropriate footwear. Clothing with rude, vulgar or offensive language or graphics is not permitted, and shirts cannot be turned inside-out as a solution. Sheer, mesh and see-through clothing cannot be used as a cover-up over bathing suits. Park admission may be denied if clothing is deemed by management to be inappropriate. Shirt, shoes, and a bottom (shorts, pants, skirt, etc) must be worn at all times in the Theme Park.
Animals are not allowed in the Park, with the exception of service animals used by the hearing and visually impaired. Imagicaa does not provide kennel services. For the health and safety of your pet, please do not leave your pet in your car for any length of time while visiting the Park. We will call Animal Services to rescue your pet at your expense, which may also result in your prosecution.
All the attractions and rides are designed to operate under varying weather conditions. However, some rides will remain closed depending on inclement weather services levels.
Few of the attractions and rides are water-based, so depending on the ride there are chances you may get wet. There are restrooms around the Park where you can change.
Yes, and there are ride restrictions on some rides. See here and more details at each ride in the Park.
Every ride has its own specifications that states which attraction can be accessed by injured, disabled, pregnant, etc See here and more details at each ride in the Park.
Yes, we have two Medical Centers in the Park. Speak with staff to locate the nearest facility.
The length of the queue is completely dependent on the number of guests at the Park.
We have a Lost and Found Counter within the Theme Park. Speak with the Service Attendant at the counter and he/she will help you locate and retrieve your lost property.
Special arrangements have been made for mobile connectivity, with Vodafone, Jio, Idea & Airtel.
Currently we do not have any wi-fi facility inside the Park.
Yes we do have a baggage counter facility, however they are limited and strictly on “first come, first serve” basis.
We advocate guests do not bring valuables. If available, you may attempt to store these at the baggage counter.
We offer veg and non-veg meals. We also offer Jain meals at various restaurants. If you have special dietary needs, speak with the chefs at the restaurants.
Learn more about our restaurants and bars on the dining page.
Guests can bring their personal cameras for leisure photography. DSLR cameras with detachable lenses are allowed, however action cameras like GoPros are not allowed. Selfie sticks are not allowed.
It is reasonably hot during summers. In June arrives the breathtaking Monsoons. Khopoli is famous for its waterfalls and greenery. One needs to be adequately prepared for the torrential rain which occur quite often.
At the entrance itself in the Arrival Plaza.
Yes, there are two ATM machines in the Park. One located near Roberto’s Food Coaster and the other in the Wrath of Gods retail store.
Yes at various Upgrade Stores in the Park.
A refund is processed only if the tickets are cancelled 48 hours prior to visit date. Refunds may be subjected to a refund charge.
Park regulation prohibits alcohol brought from outside. Alcohol is served inside the Park, at the Arrmada and Zeze Bar+Grill.
Learn more about the prices by visiting the tickets & offers page.
The Express ticket allows swift one time entry to select top attractions via express queue line.
Valid student ID card to be presented to avail the Imagicaa College ticket. Only one ticket will be issued per Valid Student ID.
Minimum 50 people are required for group bookings.
For details visit Happier Birthdays.
Car and bus bookings must be completed 1 day prior, by 8pm and 10pm respectively. Since car and bus services are handled by transport party partners, and not by Imagicaa, the partners will share transprot details prior to travel on the date of travel only.
Taxes and fees will be added where applicable.
Park tickets are issued only for the date of visit. These tickets cannot be used on any other date and no refunds shall be given for unused tickets. Similarly, no chargebacks are permissible on used or unused tickets. No refunds are admissible on cancellation or alteration of vehicle bookings.
Once you arrive at Khopoli station, you can avail an auto-rickshaw ride directly to Imagicaa. Khopoli station is approx. 15 minutes from Imagicaa.
– Shared Auto – Rs. 50 per seat
– Private Auto – Rs. 200
*Please note the above mentioned auto fares are subject to change as per the local auto rickshaw operators.
For return journeys, auto rickshaws are usually available outside the park main entrance.
Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.
Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.
Plans can change and to ensure that you don’t miss out on the fun; we offer the flexibility to reschedule your visit as cancellation option is not permitted. To reschedule, simply let us know at least 48 hours before your originally booked date. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com. Note no refunds are admissible on cancellation or alteration of vehicle bookings and addons.
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Registered Address: 30/31 Sangdewadi, Khopoli-Pali Road, Near Lonavala, Khalapur, 410203, Maharashtra, India.
Imagicaa is certified: IS/ISO :-- 9001/2015(QMS), IS/ISO :-- 14001/2015(EMS), IS/ISO :-- 45001/2018(OHSMS), BIS Certification - All India First Esteemed Licensee (Theme Park).
© 2024 Imagicaaworld Entertainment Ltd. Chhota Bheem is ™ & © Green Gold Animations Pvt. Ltd. & its subsidiaries. Any violation is subject to legal action.
For queries email us on contactus@imagicaaworld.com or click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days
Mumbai | Pune |
Western – Borivali to Churchgate | Pimpri to Chinchwad (Hinjewadi, Wakad, Talwade, Nigdi) |
Central – Thane to CST | Pune City (Pune Station, Baner, Aundh, Khadki, Yewalewadi, Bavdhan, Kothrud) |
Harbour – All routes | Chandani Chowk |
Mumbai Extensions – Mira Road to Virar, Dombivali, Ambernath | Pune Extensions – Wagholi, Kesnanad, Manjri, Loni, Hadapsar, Lohegaon, Mohammadwadi, Undri, Pisoli, Katraj, Kondhwa, Yewlewadi, Narhe, Ambegaon, Bhugaon, Sus Gaon, Pirangut, Khadakwasla, National Defence Academy |
Thank you for registering!
Hold tight! If your profile is shortlisted, expect an email from us shortly!
Rides | Chest Strap | Hand Strap | 360 camera with hand strap | Any equipment with a stick attachment | Head Strap |
Nitro | |||||
Gold Rush Express | |||||
Dare 2 Drop | – subject to approval | ||||
Deep Space | |||||
Scream Machine | |||||
Indoor Attractions | Filming is allowed till the pre-show area | ||||
Drones | Filming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries |
Please Note: The on-ground park safety team will make the final call on all filming equipment.
The contest is open to all content creators with 5,000 followers or more. Whether you're experienced or just starting, you can participate.
To enter, register online, pick a theme, create and submit your reel and post it.
You can choose one theme for your reel:
Certain rides and areas have filming restrictions. Below are all the filming details
Rides | Chest Strap | Hand Strap | 360 camera with hand strap | Any equipment with a stick attachment | Head Strap |
Nitro | |||||
Gold Rush Express | |||||
Dare 2 Drop | – subject to approval | ||||
Deep Space | |||||
Scream Machine | |||||
Indoor Attractions | Filming is allowed till the pre-show area | ||||
Drones | Filming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries |
Please Note: The on-ground park safety team will make the final call on all filming equipment.
No, each participant can submit only one reel for the contest.
All reels must be posted and submitted on October 20, 2024, to be eligible for the contest.
Imagicaa Management will judge reels on creativity, originality, and alignment with the chosen theme. Winners will be announced on November 10, 2024. The management's decision is final and binding.
Yes, visiting Imagicaa is required to create your reel for the contest.
Winners will be announced on our official Instagram page on November 10, 2024, and contacted directly.
No, there is no entry fee to participate in the contest.
On your visit day to Imagicaa, You will receive a free Express access ticket to Theme Park for yourself + one guest and a buffet lunch for both.
Any additional person accompanying you must purchase a park ticket as per prevailing rates. We recommend pre-booking tickets on the website for them & avail the benefits of online offers & discounts.
Your account must be public so we can view and judge your entry. Private account entries will not be considered
Yes, previous winners are welcome to participate again.
For more questions, please contact us at: 02262552903 or mail us on influencers@imagicaaworld.com. Visit imagicaaworld.com to know more.
No, collaborations are not allowed for this contest.
Your reel must adhere to Instagram’s standard reel length of up to 90 seconds.
Yes, the contest is judged on creativity, originality, and theme alignment, so everyone has an equal chance to win. As long as you are an influencer with 5k+ followers, your entries will be considered.
Selected reels may be featured on our official social media channels for added exposure.
In case of a tie, judges will consider additional factors like originality to determine the final winner.
Yes, but you must travel to Imagicaa to create your reel.
Imagicaa’s team will contact winners to instruct about prize collection.
Yes, but only the Instagram post with the contest hashtags will be considered.
You will receive Express entry access to Imagicaa Theme Park for yourself + one guest, along with a buffet lunch for both.
Deleting your reel may result in blacklisting from all future collaborations with ImagicaaWorld Parks.
Influencers who fail to post their reel as required may be blacklisted from future collaborations with ImagicaaWorld Parks.
Reel content must be related to the theme you’ve chosen. Apart from this, reels must follow Instagram’s community guidelines and avoid offensive or inappropriate content.
Reels should focus on the Imagicaa experience. Including external branded content or sponsorships may lead to disqualification.
Yes, visit imagicaaworld.com for a detailed guide to the contest.
Yes! However, any additional guests beyond the first will have to purchase a park ticket as per the prevailing rates. We recommend pre-booking tickets on the website for them & avail the benefits of online offers & discounts.
One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.
Parks | Location | Park Timing |
Imagicaa Theme Park | Khopoli near Lonavala | 10:45 AM to 7:30 PM |
Imagicaa Water Park | Khopoli near Lonavala | 10:30 AM to 5:30 PM |
Wet'nJoy Water Park | Lonavala | 10:00 AM - 06:00 PM |
Wet'nJoy Amusement Park | Lonavala | Closed in monsoon season |
Wet'nJoy Water Park | Shirdi | 10:30 AM - 05:30 PM |
SaiTeerth Devotional Theme Park | Shirdi | 10:00 AM – 06:00 PM |
Aqua Imagicaa Water Park | Surat | 10:00 AM to 6:00 PM (Temporarily Closed)* |
Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.
Enjoy multi-park access and receive 20% off on F&B with a minimum spend of ₹400 and maximum of ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction & 20% off on photo souvenir / customisable photo products
Yes with every Magic Pass you get
Before chosen visit date, check respective park website for children’s entry policy
Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times
Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
Your Magic Pass will be valid for one full year from when date of purchase
You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.
Purchase your Magic Pass from any of the listed parks
Choose to visit your choice of park on same date as per convenience
Enjoy your fun filled adventures on selected visit date
Choose to visit any park of choice as per convenience on a later date
Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade. Not applicable on Packages available on website.
Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee
All sales of the Magic Pass are final; refunds are not available
If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.
Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items
One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.
Parks | Location | Park Timing |
Imagicaa Theme Park | Khopoli near Lonavala | 10:45 AM to 7:30 PM |
Imagicaa Water Park | Khopoli near Lonavala | 10:30 AM to 5:30 PM |
WetNJoy Water Park | Lonavala | 10:00 AM – 06:00 PM |
WetNJoy Amusement Park | Lonavala | Closed in monsoon season |
WetNJoy Water Park | Shirdi | 10:30 AM – 05:30 PM |
SaiTeerth Devotional Theme Park | Shirdi | 10:00 AM – 06:00 PM |
Aqua Imagicaa Water Park | Surat | 10:00 AM to 6:00 PM (Temporarily Closed)* |
Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction
Before chosen visit date, check respective park website for children’s entry policy
Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times
Your Magic Pass will be valid for one full year from when date of purchase
You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.
Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.
Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee
If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.
Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items
Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.