For queries email us on
 or Click to Get a Callback or call our customer care
representative on 022 – 62552929, between 09:00 am
to 09:00 pm on all days.

Guest Services

There is an Information Centre & Guest Relations Counter at the entrance itself. We offer various services for our guests that include:

  • Visitor information (hotels, campsites, points of interest)
  • Lost and found
  • General park information and assistance
Imagicaa is fully equipped to offer first aid in case of an emergency, where professional nurses provide you the best service. We have two Medical Centers in the Park. The first one is located near the Outdoor Rides while the second one is very close to the Lagoon.

We have a Lost & Found desk located in the Guest Services counter. In case you find something, please deposit the same here, in case you lose something, be sure to check with us. However with the sheer number of Guests in the Park, we cannot take a guarantee for your belongings. Please be careful with your cameras, purses and mobiles. Tip – Carry minimum, Secure what you carry.

Do collect the Parking tickets while entering the Park. The Parking ticket is valid only for 1 day. Though our Parking is planned for large crowds and we have enough space, it is going to be on a first-cum first serve basis. Imagicaa is not responsible for any loss or damage of vehicle in the Parking. Do not leave any valuables in the car, (specially something visible on the seats), and please follow all safety and directional signs in the Parking Bay.

Total 6 charging stations are installed of which 4 are located at just a short walk from the park gates and adjacent to the VIP Parking zone at Imagicaa and 2 at the lower lobby level of Novotel Imagicaa. Guests can pay and charge their cars minus any worry at any of the charging stations they choose.

Animals are not allowed in the park, with the exception of service animals used by the hearing and visually impaired. Imagicaa does not provide kennel services. For the health and safety of your pet, please do not leave your pet in your car for any length of time while visiting the park. Imagicaa will call Animal Services to rescue your pet at your expense, which may also result in prosecution.

Strollers are available for rental. They can be rented from the retail market area. Subject to availability (Please note: A limited supply of Strollers are available to rent).The Strollers can be hired with a minimum deposit that would be refundable on return of the stroller.
Wheelchairs will be made available for rental; they can be rented from retail market area subject to availability, (Please note: A limited supply of Wheel Chairs are available for rent).
There are Kiosks located conveniently in the Park which will provide a range of food and beverages.
There are two ATM machines in the park. One located near Roberto’s Food Court and the second one in the Wrath of Gods retail store.
Due care has been taken to support guests who are physically challenged. Our Entry Plaza, restrooms and restaurants have been built with considerations for their special needs.
  • Restrooms Adequate restrooms have been provided through the Park. We also have restrooms for children and our physically challenged guests.
  • Drinking Water There is bottled water available in the Park on payment.
  • Baggage Counter Though The Park is equipped with a limited baggage counter, which guests can use to store their belongings on a first come basis, the baggage counter is located near the ticket counter.
There are height restrictions for rides and attractions.