[gtranslate]
Search
Search
[gtranslate]

Safety and Health

Stay Together

Some of us move fast. Others move slow and a few of us stumble into trouble. Make sure you keep an eye on your family & friends. Keep an eye on your children & toddlers; keep them well within your reach. They have a habit of wandering off & getting lost, especially when there is so much excitement around. You wouldn’t want to waste time looking for them, when you should be enjoying the Park.

Stay Hydrated

You’ve heard this before, and you are going to hear it again: drink water. Lots of it. Dehydration is the number one cause for discomfort. Water makes your body work. Make sure you drink more than you think you need. Nudge a friend if she isn’t drinking enough water.

See it, Say it

You cannot get into trouble for anything you say to the medical or safety staff at Imagicaa. That is the the deal. So if a friend needs help, please stay around and help fill in the blanks. No one will trouble you. And if you think you might need assistance, don’t worry, speak up. The Imagicaa staff is there to help you out.
 

Dress Well

Wear breathable clothing, and apply sunscreen if you are easily sunburned. Drink plenty of water. Have fun, responsibly.

Medical Centers

We have Medical Centers in the Park. Speak with a staff member to be guided to the nearest center.
Things happen: Giddiness, Nausea, Vomiting, Hangovers, Sprain, muscle pulls, palpitation.
Medical staff are available on call to the location where the guest is, in case the guest is not able to go to the medical center.
In an emergency, if you’re not near a Medical Center, find a staff person with a radio, or notify the nearest security personnel.
Tip: If you’re not sure whether it’s an emergency, assume it is and get help right away.

Security Staff

There is a Security Office located near the Arrival Plaza, to help you out. You can also find our security staff patrolling through the Park; near every attraction, restaurant or open spaces.
Our safety and security staff is trained to help make sure everyone has a good time and stays safe. If you have a security issue in the Park, our security is available 24X7. You may be searched & frisked when you enter Imagicaa.

Food Safety

Outside food is not allowed inside the Park. We work hard to ensure all food and drink is good and safe. There are some great restaurants available inside the Park. Yes, we cater for vegetarians and Jains too. If you have allergies, speak to our staff at the restaurants.

About Alcohol

No outside alcohol is allowed into Imagicaa. If you are above the legal age, enjoy a drink at our bar. It is advisable to enjoy the roller coasters without alcohol. Remember to drink responsibly.

About Drugs

Imagicaa stands squarely against drug use. First, It’s dangerous to your health. Second, it can ruin the visit for you and those around you. And last but not least it’s against the law: If it’s illegal outside, it’s illegal inside, too. If you see someone who is sick, upset, scared or clearly having a bad experience, get help. Find a medical or security staff member. Provide all the information you can to the staff. Our “no questions asked” policy means neither you nor the sick person can get in trouble when you seek help. Our number-one concern is the well-being of all our Guests. By steering clear of substances and getting help for those who need it, you are contributing positively to the Imagicaa vibe, and we thank you for that.

What To Bring / What Not To Bring

Don’t Leave Home Without It
We recommend you bring all of these:

  • Comfortable shoes for walking
  • Camera without a detachable lens


Don’t Even Think About It
Here is what is not allowed inside, under any circumstances:

  • Alcohol
  • Food, except for infants
  • Weapons of any kind
  • Fireworks
  • Illegal substances
  • Professional photography equipment or cameras with detachable lenses (point-and-shoots without additional lenses are fine)
  • Pets (even really, really small ones)


It is advisable to leave your expensive electronics, belongings and jewellery at home.

For queries email us on contactus@imagicaaworld.com or click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days

City Limits for Pick-up & Drop

MumbaiPune
Western – Borivali to ChurchgatePimpri to Chinchwad (Hinjewadi, Wakad, Talwade, Nigdi)
Central – Thane to CSTPune City (Pune Station, Baner, Aundh, Khadki, Yewalewadi, Bavdhan, Kothrud)
Harbour – All routesChandani Chowk
Mumbai Extensions – Mira Road to Virar, Dombivali, AmbernathPune Extensions – Wagholi, Kesnanad, Manjri, Loni, Hadapsar, Lohegaon, Mohammadwadi, Undri, Pisoli, Katraj, Kondhwa, Yewlewadi, Narhe, Ambegaon, Bhugaon, Sus Gaon, Pirangut, Khadakwasla, National Defence Academy

Thank you for registering!
Hold tight! If your profile is shortlisted, expect an email from us shortly!

Terms & Conditions

  • Decisions made by Imagicaa Management are final and binding.
  • If shortlisted, carry a valid Government-issued ID card that matches the name on their registration form.
  • Theme Park express tickets and buffet lunch at Imagicaa Capital Restaurant for you + 1 additional person will be provided
  • Entries that follow all the rules will be considered. Failure to comply will result in a ban from all future collaborations.
  • Reels posted and submission categories will be cross-verified
  • You can film a reel for any one submission category. Repeat Entries will not be considered.
  • Any entries made by fake/dummy accounts will not be considered.
  • Only reels will be considered official entries
  • Private account entries will not be considered
  • Reel/Video duration should be up to 90 seconds in duration
  • You DON’T need to invite @imagicaaworld to collaborate on reels.
  • Always tag @imagicaaworld in posts, and do not tag any other brands in the same post.
  • If needed, ride names must be copied from the official website.
  • Videos must be of high resolution.
  • Ensure that on the day of posting (20th October 2024), the reel link and video file are uploaded on the Reel Submission Form on the same day. This form is open for 24 hours only.
  • The brand reserves the right to use the content across its digital platforms, provided it adheres to brand guidelines.
  • Participation certificates must be collected at the ticketing counter during your park visit.
  • Certain rides and areas have filming restrictions. Below are all the filming details

 

RidesChest StrapHand Strap360 camera with hand strapAny equipment with a stick attachmentHead Strap
Nitro     
Gold Rush Express     
Dare 2 Drop    – subject to approval 
Deep Space     
Scream Machine     
Indoor AttractionsFilming is allowed till the pre-show area
DronesFilming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries

Please Note: The on-ground park safety team will make the final call on all filming equipment.

One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

ParksLocationPark Timing
Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
WetNJoy Amusement ParkLonavalaClosed in monsoon season
WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
 Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

Yes with every Magic Pass you get
  • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
  • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
  • 1 Photo Souvenir Voucher with 20% Discount

Before chosen visit date, check respective park website for children’s entry policy

Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
  • Imagicaa Theme Park – Anniversary Bash, NYE
  • Imagicaa Water Park – Holi
  • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
  • WetNJoy Water Park Shirdi – Holi
  • Aqua Imagicaa Water Park, Surat – Holi

Your Magic Pass will be valid for one full year from when date of purchase

You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

Step 1
Purchase your Magic Pass from any of the listed parks
Step 2
Choose to visit your choice of park on same date as per convenience
Step 3
Enjoy your fun filled adventures on selected visit date
Step 4
Choose to visit any park of choice as per convenience on a later date

Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

Khauugalli menu

Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.