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representative on 022 – 62552929, between 09:00 am
to 09:00 pm on all days.

Safety and Health

Stay Together

Some of us move fast. Others move slow and a few of us stumble into trouble. Make sure you keep an eye on your family & friends. Keep an eye on your children & toddlers; keep them well within your reach. They have a habit of wandering off & getting lost, especially when there is so much excitement around. You wouldn’t want to waste time looking for them, when you should be enjoying the Park.

Stay Hydrated

You’ve heard this before, and you are going to hear it again: drink water. Lots of it. Dehydration is the number one cause for discomfort. Water makes your body work. Make sure you drink more than you think you need. Nudge a friend if she isn’t drinking enough water.

See it, Say it

You cannot get into trouble for anything you say to the medical or safety staff at Imagicaa. That is the the deal. So if a friend needs help, please stay around and help fill in the blanks. No one will trouble you. And if you think you might need assistance, don’t worry, speak up. The Imagicaa staff is there to help you out.

Dress Well

Wear breathable clothing, and apply sunscreen if you are easily sunburned. Drink plenty of water. Have fun, responsibly.

Medical Centers

We have Medical Centers in the Park. Speak with a staff member to be guided to the nearest center.
Things happen: Giddiness, Nausea, Vomiting, Hangovers, Sprain, muscle pulls, palpitation.
Medical staff are available on call to the location where the guest is, in case the guest is not able to go to the medical center.
In an emergency, if you’re not near a Medical Center, find a staff person with a radio, or notify the nearest security personnel.
Tip: If you’re not sure whether it’s an emergency, assume it is and get help right away.

Security Staff

There is a Security Office located near the Arrival Plaza, to help you out. You can also find our security staff patrolling through the Park; near every attraction, restaurant or open spaces.
Our safety and security staff is trained to help make sure everyone has a good time and stays safe. If you have a security issue in the Park, our security is available 24X7. You may be searched & frisked when you enter Imagicaa.

Food Safety

Outside food is not allowed inside the Park. We work hard to ensure all food and drink is good and safe. There are some great restaurants available inside the Park. Yes, we cater for vegetarians and Jains too. If you have allergies, speak to our staff at the restaurants.

About Alcohol

No outside alcohol is allowed into Imagicaa. If you are above the legal age, enjoy a drink at our bar. It is advisable to enjoy the roller coasters without alcohol. Remember to drink responsibly.

About Drugs

Imagicaa stands squarely against drug use. First, It’s dangerous to your health. Second, it can ruin the visit for you and those around you. And last but not least it’s against the law: If it’s illegal outside, it’s illegal inside, too. If you see someone who is sick, upset, scared or clearly having a bad experience, get help. Find a medical or security staff member. Provide all the information you can to the staff. Our “no questions asked” policy means neither you nor the sick person can get in trouble when you seek help. Our number-one concern is the well-being of all our Guests. By steering clear of substances and getting help for those who need it, you are contributing positively to the Imagicaa vibe, and we thank you for that.

What To Bring / What Not To Bring

Don’t Leave Home Without It
We recommend you bring all of these:

  • Comfortable shoes for walking
  • Camera without a detachable lens

Don’t Even Think About It
Here is what is not allowed inside, under any circumstances:

  • Alcohol
  • Food, except for infants
  • Weapons of any kind
  • Fireworks
  • Illegal substances
  • Professional photography equipment or cameras with detachable lenses (point-and-shoots without additional lenses are fine)
  • Pets (even really, really small ones)

It is advisable to leave your expensive electronics, belongings and jewellery at home.