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FAQ & Help

You can purchase Snow Park tickets online up to 24 hours prior. You can pay by debit card/ credit card/net-banking. Please, make sure to check your transaction before making the payment.

Your entry ticket will include boots, jackets and gloves on a rental basis and access to all attractions and activities inside the park. If guests do not have their own socks, these can be purchased at the counter – socks are mandatory to enter the Snow Park. Limited lockers are available at a cost of ₹100 to deposit your personal belongings, with a refundable deposit.

Children below 2 years of age are not recommended in the snow zone

Since some areas are slippery, it is recommended that people with joint issues, asthma problems, heart patients and pregnant women consult their doctor before entering the park.

No, kennel services are not provided and pets are not allowed in the snow area.

You can cover Snow Park and, either Imagicaa Theme Park or Water Park in a single day.

Yes, the snow at Snow Park is edible without any chemicals and preservatives and 100% safe.

Yes, we have on-site first-aid facilities.

Except for infants and pregnant women, outside food is not permitted within the Park.

Yes, as it is an indoor snow theme park, we are open year-round.

Re-entry into the park is not allowed once a guest leaves the premises.

Guests need to arrive 30 minutes prior to their experience slot to gear up with jackets, boots and gloves. Each experience slot is approx. 45 minutes, during which guests are free to undertake any activities they wish.

We suggest you use the jackets, boots and gloves provided by us, since they are included in the entry ticket cost. If you wish to carry your own, please make sure they are suitable for the sub-zero temperatures inside the park. However, you need to carry your own socks.

Yes, once you enter the premises, you can opt for a locker at a cost of ₹100 to keep your belongings and valuables.

We have a lost and found counter inside the park. You can approach the attendant at the counter and he/she will help you retrieve or locate the lost item.

Currently we do not have wi-fi services at the park.

It is recommended to not carry mobiles and cameras inside the snow zone. Guests can approach our inhouse photographers to get clicked. However, if a guest wishes to carry their own camera inside the snow zone, a storage fee of ₹100 will be levied.

No. However, we do have a facility wherein the guests can load money from their cards to their wristbands and use it in the park.

Plans can change and to ensure that you don’t miss out on the fun; we offer the flexibility to reschedule your visit as cancellation option is not permitted. To reschedule, simply let us know at least 48 hours before your originally booked date. A rescheduling fee of ₹100* per ticket for the Theme Park and Water Park (plus applicable taxes) applies. For more details, reach out to us at 022-62552929 or email us at contactus@imagicaaworld.com.  Note no refunds are admissible on cancellation or alteration of vehicle bookings and addons.

No. Park regulations prohibits alcohol to be served in the park.

Please refer to our Tickets section for details.

Our call centre operates from 9am to 9pm. You can call us anytime within these hours on 022 62552929

We located just off the Mumbai-Pune Expressway, near Khopoli. View directions.

 Parking charges are:

  • Car: ₹ 100
  • Bus: ₹ 300
  • Bike: ₹ 50

Yes, there are separate rooms for men and women.

Locker facilities are available on a chargeable basis. You will be allotted a locker wherein you can keep your valuables.

Yes, we offer services for large groups looking to celebrate events at Snow Park.

Ticket counter is open from 9 am to 5 pm.

Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.

Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.

Your Admission Ticket:

General Terms & Conditions:

Following Items are not permitted inside the Park:

Snow Wear Policy:

For your own health and safety, appropriate snow wear must be worn at all times when inside the snow zone and if wearing inappropriate attire, you might be asked to change or leave the premises. Appropriate jackets, gloves, and boots will be provided with each admission on returnable basis and which must be worn whilst inside the park. You may buy appropriate socks and/or leggings from our retail outlets.
 

For queries email us on contactus@imagicaaworld.com or click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days

City Limits for Pick-up & Drop

MumbaiPune
Western – Borivali to ChurchgatePimpri to Chinchwad (Hinjewadi, Wakad, Talwade, Nigdi)
Central – Thane to CSTPune City (Pune Station, Baner, Aundh, Khadki, Yewalewadi, Bavdhan, Kothrud)
Harbour – All routesChandani Chowk
Mumbai Extensions – Mira Road to Virar, Dombivali, AmbernathPune Extensions – Wagholi, Kesnanad, Manjri, Loni, Hadapsar, Lohegaon, Mohammadwadi, Undri, Pisoli, Katraj, Kondhwa, Yewlewadi, Narhe, Ambegaon, Bhugaon, Sus Gaon, Pirangut, Khadakwasla, National Defence Academy

Thank you for registering!
Hold tight! If your profile is shortlisted, expect an email from us shortly!

Terms & Conditions

  • Decisions made by Imagicaa Management are final and binding.
  • If shortlisted, carry a valid Government-issued ID card that matches the name on their registration form.
  • Theme Park express tickets and buffet lunch at Imagicaa Capital Restaurant for you + 1 additional person will be provided
  • Entries that follow all the rules will be considered. Failure to comply will result in a ban from all future collaborations.
  • Reels posted and submission categories will be cross-verified
  • You can film a reel for any one submission category. Repeat Entries will not be considered.
  • Any entries made by fake/dummy accounts will not be considered.
  • Only reels will be considered official entries
  • Private account entries will not be considered
  • Reel/Video duration should be up to 90 seconds in duration
  • You DON’T need to invite @imagicaaworld to collaborate on reels.
  • Always tag @imagicaaworld in posts, and do not tag any other brands in the same post.
  • If needed, ride names must be copied from the official website.
  • Videos must be of high resolution.
  • Ensure that on the day of posting (20th October 2024), the reel link and video file are uploaded on the Reel Submission Form on the same day. This form is open for 24 hours only.
  • The brand reserves the right to use the content across its digital platforms, provided it adheres to brand guidelines.
  • Participation certificates must be collected at the ticketing counter during your park visit.
  • Certain rides and areas have filming restrictions. Below are all the filming details

 

RidesChest StrapHand Strap360 camera with hand strapAny equipment with a stick attachmentHead Strap
Nitro     
Gold Rush Express     
Dare 2 Drop    – subject to approval 
Deep Space     
Scream Machine     
Indoor AttractionsFilming is allowed till the pre-show area
DronesFilming is allowed in the Imagicaa Square + Lagoon Area. Strictly not allowed in the ride peripheries

Please Note: The on-ground park safety team will make the final call on all filming equipment.

One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

ParksLocationPark Timing
Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
WetNJoy Amusement ParkLonavalaClosed in monsoon season
WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
 Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

Yes with every Magic Pass you get
  • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
  • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
  • 1 Photo Souvenir Voucher with 20% Discount

Before chosen visit date, check respective park website for children’s entry policy

Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
  • Imagicaa Theme Park – Anniversary Bash, NYE
  • Imagicaa Water Park – Holi
  • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
  • WetNJoy Water Park Shirdi – Holi
  • Aqua Imagicaa Water Park, Surat – Holi

Your Magic Pass will be valid for one full year from when date of purchase

You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

Step 1
Purchase your Magic Pass from any of the listed parks
Step 2
Choose to visit your choice of park on same date as per convenience
Step 3
Enjoy your fun filled adventures on selected visit date
Step 4
Choose to visit any park of choice as per convenience on a later date

Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

Khauugalli menu

Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.