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For queries email us on contactus@imagicaaworld.com or Click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days.
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FAQ & Help

You can purchase Snow Park tickets online up to 24 hours prior. You can pay by debit card/ credit card/net-banking. Please, make sure to check your transaction before making the payment.
Your entry ticket will include boots, jackets and gloves on a rental basis and access to all attractions and activities inside the park. If guests do not have their own socks, these can be purchased at the counter – socks are mandatory to enter the Snow Park. Limited lockers are available at a cost of ₹100 to deposit your personal belongings, with a refundable deposit.
Children below 2 years of age are not recommended in the snow zone
Since some areas are slippery, it is recommended that people with joint issues, asthma problems, heart patients and pregnant women consult their doctor before entering the park.
No, kennel services are not provided and pets are not allowed in the snow area.
You can cover Snow Park and, either Imagicaa Theme Park or Water Park in a single day.
Yes, the snow at Snow Park is edible without any chemicals and preservatives and 100% safe.
Yes, we have on-site first-aid facilities.
Except for infants and pregnant women, outside food is not permitted within the Park.
Yes, as it is an indoor snow theme park, we are open year-round.
Re-entry into the park is not allowed once a guest leaves the premises.
Guests need to arrive 30 minutes prior to their experience slot to gear up with jackets, boots and gloves. Each experience slot is approx. 45 minutes, during which guests are free to undertake any activities they wish.
We suggest you use the jackets, boots and gloves provided by us, since they are included in the entry ticket cost. If you wish to carry your own, please make sure they are suitable for the sub-zero temperatures inside the park. However, you need to carry your own socks.
Yes, once you enter the premises, you can opt for a locker at a cost of ₹100 to keep your belongings and valuables.
We have a lost and found counter inside the park. You can approach the attendant at the counter and he/she will help you retrieve or locate the lost item.
Currently we do not have wi-fi services at the park.
It is recommended to not carry mobiles and cameras inside the snow zone. Guests can approach our inhouse photographers to get clicked. However, if a guest wishes to carry their own camera inside the snow zone, a storage fee of ₹100 will be levied.
No. However, we do have a facility wherein the guests can load money from their cards to their wristbands and use it in the park.
Yes, but only if the tickets are cancelled 48 hours prior to your ticket date.
Amount will be refunded as the same mode of payment during the bookings.
Refund will be processed within 3-4 working days from the date of cancellation.

No. Park regulations prohibits alcohol to be served in the park.

Please refer to our Tickets section for details.

Our call centre operates from 9am to 9pm. You can call us anytime within these hours on 022 62552929

We located just off the Mumbai-Pune Expressway, near Khopoli. View directions.

 Parking charges are:

  • Car: ₹ 100
  • Bus: ₹ 300
  • Bike: ₹ 50
Yes, there are separate rooms for men and women.
Locker facilities are available on a chargeable basis. You will be allotted a locker wherein you can keep your valuables.
Yes, we offer services for large groups looking to celebrate events at Snow Park.
Ticket counter is open from 9 am to 5 pm.
Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.
Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.
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Registered Address: 30/31 Sangdewadi, Khopoli-Pali Road, Near Lonavala, Khalapur, 410203, Maharashtra, India.
Imagicaa is certified: IS/ISO :-- 9001/2015(QMS), IS/ISO :-- 14001/2015(EMS), IS/ISO :-- 45001/2018(OHSMS), BIS Certification - All India First Esteemed Licensee (Theme Park).
© 2024 Imagicaaworld Entertainment Ltd. Chhota Bheem is ™ & © Green Gold Animations Pvt. Ltd. & its subsidiaries. Any violation is subject to legal action.

Some assets by Freepik, Javi Ayala, Madebyoliver, becris, et al licensed from Flaticon and The Noun Project as free or variants of CC
Expressway Emergency Number
09822498224 (for accident cases and victim support)
Khandala Police Station
02169-252133
Khalapur Police Station
02192-275033
Khopoli Police Station
02192-263333
Panvel Police Station
022-2745244
Lonavala City Police Station
02114-273033
FAQs

Your Admission Ticket:

  • Entitles holder to a single session of maximum 45 minutes to the Imagicaa Snow Park which includes access to the snow zone in operation on the day of your visit. This includes fee for shoes, gloves and jackets as well. All other in-park services like locker rentals, food and beverages consumed inside the park are charged on actuals.
  • Tickets are non-transferable, non-exchangeable, non-refundable, non-redeemable for cash and non-replaceable if lost or stolen and will be void if altered.
  • Re-entry to Imagicaa Snow Park is not permitted after you have made an exit from the snow park.
  • May be revoked and the holder ejected from the park without refund if misused or if the holder violates the park policies, safety instructions, rules or regulations.
  • For a full version of terms and conditions, as applicable, please ask the representative at the ticketing counter a review copy.

General Terms & Conditions:

  • Please read safety signs and follow the directions of the Imagicaa Snow Park staff at all times.
  • Guests with any medical or health restrictions on their physical activity and pregnant ladies are not recommended inside the snow zone by the management.
  • The snow zone might have slippery surfaces. Guest are requested to beware of such area and must walk with care
  • Standard sizes of jackets, gloves and snow boots will be provided to guests free of cost. These will have to be returned before exiting the snow park. Management allows but does not recommend personal jackets and boots.
  • We suggest to wear socks before stepping the snow zone. Socks and leggings are available for sale inside the snow park.
  • Management is not responsible for any loss of personal belongings of the guests.
  • Limited locker on rental basis is available for your convenience. Please do not leave valuables unattended.
  • Guests are advised to empty the lockers with care befoe handing the key to the management. Management is not responsible for items left behind in the lockers.
  • Slides are body active, participatory activities. Such activities present a risk of injury.
  • Unruly behavior and horseplay are not permitted.
  • Children below 2 years of age are not allowed inside the snow area because of extremely low temperature.Children up to 12 years must be accompanied by an adult.
  • Please supervise your children and arrange a meeting place in case you should get separated.
  • Management is not responsible for any injuries or accident occurring inside the premises of the snow park.
  • Management reserves the right to stop taking picture or video recording.

Following Items are not permitted inside the Park:

  • Licensed / unlicensed personal weapons
  • Explosives, fireworks, hazardous material/ chemicals
  • Sharp objects like arrow, dart, knife, blade, scissors, pen knife, lighters etc
  • Bags, trolleys, cartons, parcels (except hand bags & baby bags not more than 56 cm x 36 cm x 23 cm)
  • Food, drugs, alcoholic/non-alcoholic beverages (except baby food)
  • Chewing gums and candies
  • Carts or other wheeled carriers (except strollers & wheelchairs)
  • Pets (except service animals)
  • Magic markers, spray paints and aerosol cans
  • Lawn chairs and folding chairs
  • Loose items such as neck, wrist and hand jewellery, watches, glasses, cameras, phones, hats, keys and purses etc.

Snow Wear Policy:

For your own health and safety, appropriate snow wear must be worn at all times when inside the snow zone and if wearing inappropriate attire, you might be asked to change or leave the premises. Appropriate jackets, gloves, and boots will be provided with each admission on returnable basis and which must be worn whilst inside the park. You may buy appropriate socks and/or leggings from our retail outlets.
 

One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

ParksLocationPark Timing
Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
WetNJoy Amusement ParkLonavalaClosed in monsoon season
WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
 Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

Yes with every Magic Pass you get
  • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
  • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
  • 1 Photo Souvenir Voucher with 20% Discount

Before chosen visit date, check respective park website for children’s entry policy

Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
  • Imagicaa Theme Park – Anniversary Bash, NYE
  • Imagicaa Water Park – Holi
  • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
  • WetNJoy Water Park Shirdi – Holi
  • Aqua Imagicaa Water Park, Surat – Holi

Your Magic Pass will be valid for one full year from when date of purchase

You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

Step 1
Purchase your Magic Pass from any of the listed parks
Step 2
Choose to visit your choice of park on same date as per convenience
Step 3
Enjoy your fun filled adventures on selected visit date
Step 4
Choose to visit any park of choice as per convenience on a later date

Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

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Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.

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