For queries email us on
 or Click to Get a Callback or call our customer care
representative on 022 – 62552929, between 09:00 am
to 09:00 pm on all days.

FAQ & Help

You can purchase Snow Park tickets online up to 24 hours prior. You can pay by debit card/ credit card/net-banking. Please, make sure to check your transaction before making the payment.
Your entry ticket will include boots, jackets and gloves on a rental basis and access to all attractions and activities inside the park. If guests do not have their own socks, these can be purchased at the counter – socks are mandatory to enter the Snow Park. Limited lockers are available at a cost of ₹100 to deposit your personal belongings, with a refundable deposit.
Children below 2 years of age are not recommended in the snow zone
Since some areas are slippery, it is recommended that people with joint issues, asthma problems, heart patients and pregnant women consult their doctor before entering the park.
No, kennel services are not provided and pets are not allowed in the snow area.
You can cover Snow Park and, either Imagicaa Theme Park or Water Park in a single day.
Yes, the snow at Snow Park is edible without any chemicals and preservatives and 100% safe.
Yes, we have on-site first-aid facilities.
Except for infants and pregnant women, outside food is not permitted within the Park.
Yes, as it is an indoor snow theme park, we are open year-round.
Re-entry into the park is not allowed once a guest leaves the premises.
Guests need to arrive 30 minutes prior to their experience slot to gear up with jackets, boots and gloves. Each experience slot is approx. 45 minutes, during which guests are free to undertake any activities they wish.
We suggest you use the jackets, boots and gloves provided by us, since they are included in the entry ticket cost. If you wish to carry your own, please make sure they are suitable for the sub-zero temperatures inside the park. However, you need to carry your own socks.
Yes, once you enter the premises, you can opt for a locker at a cost of ₹100 to keep your belongings and valuables.
We have a lost and found counter inside the park. You can approach the attendant at the counter and he/she will help you retrieve or locate the lost item.
Currently we do not have wi-fi services at the park.
It is recommended to not carry mobiles and cameras inside the snow zone. Guests can approach our inhouse photographers to get clicked. However, if a guest wishes to carry their own camera inside the snow zone, a storage fee of ₹100 will be levied.
No. However, we do have a facility wherein the guests can load money from their cards to their wristbands and use it in the park.
Yes, but only if the tickets are cancelled 48 hours prior to your ticket date.
Amount will be refunded as the same mode of payment during the bookings.
Refund will be processed within 3-4 working days from the date of cancellation.

No. Park regulations prohibits alcohol to be served in the park.

Please refer to our Tickets section for details.

Our call centre operates from 9am to 9pm. You can call us anytime within these hours on 022 62552929

We located just off the Mumbai-Pune Expressway, near Khopoli. View directions.

 Parking charges are:

  • Car: ₹ 100
  • Bus: ₹ 300
  • Bike: ₹ 50
Yes, there are separate rooms for men and women.
Locker facilities are available on a chargeable basis. You will be allotted a locker wherein you can keep your valuables.
Yes, we offer services for large groups looking to celebrate events at Snow Park.
Ticket counter is open from 9 am to 5 pm.
Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.
Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.

Your Admission Ticket:

General Terms & Conditions:

Following Items are not permitted inside the Park:

Snow Wear Policy:

For your own health and safety, appropriate snow wear must be worn at all times when inside the snow zone and if wearing inappropriate attire, you might be asked to change or leave the premises. Appropriate jackets, gloves, and boots will be provided with each admission on returnable basis and which must be worn whilst inside the park. You may buy appropriate socks and/or leggings from our retail outlets.