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For queries email us on contactus@imagicaaworld.com or Click to Get a Callback or call our customer care representative on 022 – 62552929, between 09:00 am to 09:00 pm on all days.
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FAQ (Frequently Answered Questions) at Water Park

You can purchase your Park tickets 24 hours prior through our convenient and secure online booking service. You can pay by debit card/credit card/netbanking. Please, remember to check your transaction before making the payment.
Wait for the confirmation mail and note down the Transaction Id and Itinerary No. For further information call us at 022-62552929.

Imagicaa Water Park is open all days. Water Park timings are 10:30 am to 6 pm. View Offers.

You may fill a form for groups of 50 or more. Our team will get in touch.

Yes we do, for more details contact our call centre.
Yes we do provide life jackets. These will be available for the rides where life jackets are required.

Towels and Lockers may be rented. Tubes are free for adults and can be purchased for kids.

Towel Rent: INR 100, Deposit: INR 200.

Locker Rent: INR 200, Deposit: INR 200.

No food or drinks may be brought inside the park premise.
We allow the tubes and floats that guests may bring from outside and they are allowed in Wacky Wavess.
Yes, only for kids and children. The same can be purchased in the Park.
Inflatable beach balls are allowed. Frisbees and volleyballs are not allowed. Some may be purchased in the Park.
First aid & medical help will be provided at Medical Centre inside the park.

Clothing for Men

  • V-cut , U-trunk swimwear not allowed.
  • Beach shorts / jammers / tights allowed (in polyester/nylon).
  • Water park wear also available for sale in stores.

Clothing for Women:

  • Salwar kameez, burkha, sarees strictly not allowed
  • Swim wear/ Tights & Tees allowed (In polyester/nylon based fabrics)
  • Water park wear also available for sale in stores

Clothing for Kids:

  • Swim wear/ Beach wear in polyester/nylon allowed
  • Water park wear also available for sale in stores
Every ride has different specification. Check the safety instruction before entering any rides.
The Management makes all efforts to keep the rides live, however rides may remain non-operational due to maintenance or safety-related issues.
Our call centre operates from 9am to 9pm, You can call us and we will be happy to help you.
Parking Charges: Car: INR 100, Bus: INR 300, Bike: INR 50.
Guest parking opens at 9am.

We support multiple forms of payment modes – cash, debit card and credit card.

For purchasing Food and Retail inside the park, you may use Store Value – money that is loaded onto you entry wrist band.

Yes, a smoking zone is located near Sunbeatz Bar.

Alcohol is served at Sunbeatz Bar. Bar facility available only on pre-specified days.

We recommend guests decide a meeting point before entering rides. It may not be possible for staff to locate group members.

Yes. We have certified lifeguards for all of our attractions. All our lifeguards undergo rigorous training. In addition, our first aid station is staffed with emergency medical technicians.
We provide first aid and medical help at the park.

Please read the ride safety instructions before entering any ride.

Guest can wear eye glasses in attractions like Wacky Wavess and Floatsa, however they must remove them on slides.

Yes. There are separate facilities for men and women.

Lockers are available on Rent (Rent: INR 200, Deposit INR 200).

Valuables will be the responsibility of guests. Guests are advised to travel valuable-free or with minimum valuables. Valuables like jewellery are not permitted on any slide or attraction even on guests’ responsibility.

Chaperone services not available.
You can write to us at contactus@Imagicaaworld.com and/or call us on 022 – 62552929.

We have different types of restaurants in the park:

  • Red Bonnet Express – offers burgers, fried chicken, hot dogs, etc.
  • Sunbeatz – offers pizzas and Lebanese street food, yummy rolls, juices, shakes and smoothies – from freshly squeezed juices to tropical mocktails
  • Ammos: The Food Court – offers street-style dine-in with multiple cuisines encompassing north Indian, Mexican, Oriental, Pan-Asian and Mumbai street food. Exclusive Jain section serving tastiest of Jain food.
No, however you can place your order and we will be happy to assist you.
Yes, we do offer vegetarian meals at Ammos: The Food Court and Red Bonnet Express.
No, we currently do not offer combo tickets or packages.
Water Park pongees/ponchos may be purchased at the Park.
Water Park does not offer a rain check facility.
Yes, different rides have restrictions. We suggest that you read all the safety instructions before entering any slide
No, it’s not mandatory.
Yes. An ATM of Bank of Baroda is located at the retail store.
You can contact our lost & found desk for support.
Yes, you can celebrate birthdays in Imagicaa Water Park.
No, kennel services are not provided and pets are not allowed in the water.

You can purchase tickets online, via the call centre, via official travel agents or at the Park entrance.

There are four rides wherein riders cannot enjoy solo.
Apart from infants and expecting mothers, guests are not allowed to bring outside food and beverages into the park.
Re-entry into the park is not allowed, after guests have made an exit.
Our souvenir stores offer various merchandise such as t-shirts, towels, etc.
No, currently we don’t have Wi-Fi facility available. However special arrangements have been made for mobile connectivity, with Vodafone, Idea & Airtel.
Water Park wear, utility products, towels and skin care products.
Ticket counter remains open from 9am to 5pm.
Every ride has its own specifications that states which attraction can be accessed by Injured / Disabled / Pregnant etc. Please check the details for each ride.
Yes, however there are stipulations. Please see the cancellation policy for details.

Cancellations of entry tickets are permitted only up to 48 hours prior to the intended date of visit, and 25% cancellation charges shall be levied on the total price paid. No refunds are permitted if cancellations are made within 48 hours prior to the intended date of visit. Partial cancellations or modifications are not permitted.

The Park tickets are issued only for the date as mentioned thereon. These tickets cannot be used on any other date and no refunds shall be given for unused tickets. Similarly, no chargebacks are permissible on unused tickets. No refunds are admissible on cancellation or alteration of vehicle bookings.

Amount will be refunded to the same mode of payment which was used during the time of booking.
We will endeavour to process the refund within 30 days from the date of cancellation.
Yes, there are total 6 charging stations combined present at Imagicaa and Novotel Imagicaa. Electric Vehicles are becoming more and more popular and with Imagicaa always being at the forefront of sustainability practices, EV charging Stations have been set up for your convenience.
Imagicaa has a partnership with MG Motor India for the charging stations placed at Imagicaa Park and Novotel Imagicaa Hotel. 4 EV charging station are located near the VIP Parking zone and 2 are placed in the lower lobby level of Novotel Imagicaa. You can ask or contact your nearest Imagicaa/Novotel Imagicaa ground staff when you arrive to help guide you towards the nearest charging location.

One Magic Pass is valid for one person only. Simply choose any 4 out of the 7 available parks to visit and present your physical pass at the entrance.

ParksLocationPark Timing
Imagicaa Theme ParkKhopoli near Lonavala10:45 AM to 7:30 PM
Imagicaa Water ParkKhopoli near Lonavala10:30 AM to 5:30 PM
WetNJoy Water ParkLonavala10:00 AM – 06:00 PM
WetNJoy Amusement ParkLonavalaClosed in monsoon season
WetNJoy Water ParkShirdi10:30 AM – 05:30 PM
SaiTeerth Devotional Theme ParkShirdi10:00 AM – 06:00 PM
Aqua Imagicaa Water ParkSurat10:00 AM to 6:00 PM (Temporarily Closed)*
 Note: Park Timings are subject to change, so prior to visit always check respective park website for up to date information.

Enjoy multi-park access and receive 2 food vouchers with 20% off on purchases between ₹400 and ₹1000, plus 1 retail voucher with 20% off on a minimum purchase of ₹350 per transaction

Yes with every Magic Pass you get
  • 2 Food Vouchers with 20% discount on minimum purchase of ₹400 and maximum ₹1000 excluding MRP items
  • 1 Retail Voucher with 20% Discount on a minimum purchase of ₹350 on a single bill per transaction
  • 1 Photo Souvenir Voucher with 20% Discount

Before chosen visit date, check respective park website for children’s entry policy

Magic Pass allows one visit per chosen park and you can opt to visit same park multiple times

Magic Pass is not valid on blackout dates listed below or any future special events* listed on the park’s website
  • Imagicaa Theme Park – Anniversary Bash, NYE
  • Imagicaa Water Park – Holi
  • WetNJoy Water Park and Amusement Park, Lonavala – NYE, Holi
  • WetNJoy Water Park Shirdi – Holi
  • Aqua Imagicaa Water Park, Surat – Holi

Your Magic Pass will be valid for one full year from when date of purchase

You can buy a new Magic Pass to enjoy all the benefits, as it cannot be renewed once it expires.

Step 1
Purchase your Magic Pass from any of the listed parks
Step 2
Choose to visit your choice of park on same date as per convenience
Step 3
Enjoy your fun filled adventures on selected visit date
Step 4
Choose to visit any park of choice as per convenience on a later date

Yes, simply pay the difference between the park’s regular ticket and Magic Pass to upgrade.

Yes, you can upgrade your Magic Pass regular access to an Express ticket by paying the nominal park-specific upgrade fee

If the Magic Pass goes missing or is stolen, it can be reissued for a fee of ₹200.

Magic Pass does not allow access to third party attractions and cannot be availed to purchase any MRP food and beverage items

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Due to the current Covid-19 situation, we are working with limited staff between 09:00 am to 09:00 pm In case of any emergency please raise your concern for a call back using this form and we shall connect with you within 8 working hours or write to us at contactus@imagicaaworld.com. We sincerely appreciate your patience. Thank you and see you soon at Imagicaa.

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