For queries email us on
 or Click to Get a Callback or call our customer care
representative on 022 – 62552929, between 09:00 am
to 09:00 pm on all days.

Guest Services

There is an Information Centre & Guest Relations Counter at the entrance itself. We offer various services for our guests that include:

  • Visitor information (hotels, campsites, points of interest)
  • Lost and found
  • General park information and assistance

Imagicaa Water Park is fully equipped to offer first aid in case of an emergency, where professional nurses provide you the best service. Each ride has a First Aid Center. The park is equipped with two Medical Centers.

We have a Lost & Found desk located at the Arrival Plaza. In case you find something, please deposit the same here. In case you lose something, be sure to check with us. However with the sheer number of Guests in the Park, we cannot take a guarantee for your belongings. Please be careful with your cameras, purses and mobiles. Tip – Carry minimum, Secure what you carry.

  • Lockers are available for rent to secure your belongings.
  • Locker Sizes: 15/17, 17/17
  • Deposit: INR 200, and Rent: INR 200

Do collect the Parking tickets while entering the Park. The Parking ticket is valid only for 1 day. Though our Parking is planned for large crowds and we have enough space, it is going to be on a first-cum first serve basis. Imagicaa Management is not responsible for any loss or damage of vehicle in the Parking. Do not leave any valuables in the car, (specially something visible on the seats), and please follow all safety and directional signs in the Parking Bay.

Animals are not allowed in the park, with the exception of service animals used by the hearing and visually impaired. Imagicaa does not provide kennel services. For the health and safety of your pet, please do not leave your pet in your car for any length of time while visiting the park. Imagicaa will call Animal Services to rescue your pet at your expense, which may also result in prosecution and/or damage to your property.

Strollers are available for rental. They can be rented from the retail market area. Subject to availability – a limited supply of strollers are available to rent.The Strollers can be hired with a minimum deposit that would be refundable on return of the stroller.
Wheelchairs will be made available for rental; they can be rented from retail market area subject to availability. Please note: A limited supply of Wheel Chairs are available for rent.
There are Kiosks located conveniently in the Park which will provide a range of food and beverages.
Due care has been taken to support guests who are physically challenged. Our Entry Plaza, restrooms and restaurants have been built with considerations for their special needs.
Will be provided at the park.
  • Please bring your own that fulfill our clothing policy. We also have swimwear available for purchase.
  • Restrooms Adequate restrooms have been provided through the Park. We also have restrooms for children and our physically challenged guests.
  • Drinking Water There is bottled water available in the Park on payment.
There are height restrictions for rides and attractions.